Responsible Gaming at crixco — Play Smart, Stay in Control

Gambling is a form of entertainment. At crixco, we are committed to ensuring that every player on our platform — whether betting on cricket, spinning slots, or playing live casino games — has access to the tools and information needed to keep gambling fun, controlled, and within their personal means. Responsible gaming is not an afterthought at crixco; it is a core part of how we operate.

This guide covers all responsible gaming features available to crixco players in Bangladesh, from deposit limits and session time-outs to our full self-exclusion programme. We encourage every player to read this page carefully, set limits proactively, and reach out to our support team at any time if gambling feels like it is becoming more than entertainment.

18+ Age Restriction Policy

The 18+ age restriction exists to protect young people from the financial and psychological risks associated with gambling. Bangladesh law and internationally recognised responsible gaming standards both require that gambling platforms serve adults only, and crixco enforces this requirement at every stage of the account lifecycle.

During account registration, all players are required to confirm that they are aged 18 or above. crixco then conducts identity and age verification (KYC) by requesting a government-issued national identity card (NID) or passport. Accounts that cannot verify their age remain in a restricted state — deposits, withdrawals, and gameplay are suspended until verification is completed successfully.

Any account found to belong to a person under 18 will be permanently closed without warning. All funds held in the account at the time of closure will be handled in accordance with our Terms & Conditions. crixco reserves the right to request age verification documents at any point during an account's lifetime, not only at registration.

Recognising Problem Gambling

Problem gambling is defined as gambling behaviour that disrupts personal, family, financial, or professional life. It can develop gradually and is not always easy to recognise from the inside. crixco encourages all players to check in with themselves regularly and to be honest about the role gambling plays in their daily lives.

The following self-assessment checklist highlights common warning signs. If you answer "yes" to several of these questions, it may be time to use one of crixco's responsible gaming tools or to speak to a professional support service.

Deposit & Loss Limits

One of the most effective responsible gaming tools available on crixco is the ability to set deposit and loss limits on your account. These limits are designed to help you stay within your personal budget and prevent gambling sessions from escalating beyond what you originally intended to spend.

How Deposit Limits Work

Deposit limits cap the total amount of money you can add to your crixco account within a defined time period. crixco offers three standard limit periods:

• Daily deposit limit: The maximum amount in BDT you can deposit across all methods (bKash, Nagad, Rocket, Upay, bank transfer) within a single 24-hour period.
• Weekly deposit limit: The maximum total you can deposit over any rolling 7-day window.
• Monthly deposit limit: The maximum total you can deposit over any rolling 30-day period.

Limits take effect immediately when you lower them. If you request to raise a deposit limit, a mandatory 7-day cooling-off period applies before the higher limit becomes active. This cooling-off delay is intentional — it gives you time to reconsider, and it means a momentary impulse during a losing session cannot instantly undo a responsible spending boundary you set when thinking clearly.

Loss Limits

In addition to deposit limits, crixco allows players to set a maximum net loss cap over a daily, weekly, or monthly period. Once your net losses across all games reach the limit you have set, your account is automatically restricted from further play until the limit period resets. Loss limits apply across cricket betting, slots, live casino games, and all other crixco products.

Time-Out & Cooling-Off

A time-out (also called a cooling-off period) is a short-term break from gambling that you can activate on your crixco account at any time. Unlike self-exclusion, a time-out is a temporary measure — it is well suited to players who recognise they need a brief pause but do not feel they require a long-term break.

Available Time-Out Durations

• 24-hour time-out: Your account is suspended from all gambling activity for one full day. You can still log in to review your account history, but deposits, bets, and game launches are blocked.
• 7-day time-out: A one-week cooling-off period during which the same restrictions apply.
• 30-day time-out: A full calendar month away from the platform — useful if you are experiencing a stressful personal period and want to remove gambling as a temptation.
• Custom duration: If the standard options do not meet your needs, contact the support team at [email protected] to request a custom cooling-off period of up to 6 weeks.

Time-out periods cannot be cancelled or shortened once activated. When the period ends, your account automatically becomes accessible again — there is no requirement to contact support to resume play. If you feel you need a longer or more permanent break, the self-exclusion programme described in the next section is the appropriate tool.

Session Time Reminders

In addition to time-out features, crixco provides optional session duration reminders. You can set a reminder alert that appears after you have been playing continuously for 30, 60, or 90 minutes. This gentle notification is not a forced logout — it is a prompt to pause, reflect on how long you have been playing, and decide consciously whether to continue. Players who use session reminders report greater awareness of their gambling habits and find it easier to keep play within leisure time rather than letting it drift into extended sessions.

Self-Exclusion Programme

Self-exclusion is the strongest responsible gaming tool available on crixco. When you self-exclude, your account is closed and you are permanently prevented from opening a new account for the duration of the exclusion period you select. crixco takes self-exclusion requests extremely seriously — they are actioned within one business day of receipt and cannot be reversed by the player during the exclusion period.

Self-Exclusion Periods

• 6 months: Suitable for players who want a substantial break and time to reassess their relationship with gambling.
• 1 year: Recommended for players who have identified clear signs of problem gambling and need meaningful distance from the platform.
• 3 years: For players dealing with serious gambling-related harm who require long-term separation.
• Permanent / Indefinite: For players who wish to close their account with no intention of returning. A permanent self-exclusion can only be lifted after a minimum of 5 years and requires a formal review process with our responsible gaming team.

What Happens During Self-Exclusion

• Your account is immediately suspended. You cannot log in, deposit, place bets, or launch games.
• Any active bonuses or pending promotions are forfeited without exception.
• Any balance remaining in your account at the time of self-exclusion will be returned to your registered bKash, Nagad, or Rocket wallet within 5 business days, after any outstanding KYC or AML checks are completed.
• crixco will make reasonable efforts to prevent you from opening a duplicate account during the exclusion period. If you attempt to register a new account and our systems identify the match, the new account will be closed without notice.
• You will be removed from all marketing communication lists immediately.

How to Request Self-Exclusion

Send an email to [email protected] with the subject line "Self-Exclusion Request", your registered account username or email address, and your chosen exclusion period. Our responsible gaming team will action your request and send a written confirmation within one business day. You may also initiate self-exclusion directly from your account's Responsible Gaming settings panel.

Protecting Minors

Preventing access by minors is a shared responsibility between crixco and our players. While crixco enforces strict age verification at registration and throughout the account lifecycle, we recognise that determined minors may attempt to access gambling platforms using a parent's or guardian's account or device. The following measures help reduce this risk.

Advice for Parents and Guardians

• Never share your login credentials with any minor or leave your crixco account logged in on a shared device.
• Use parental control software on family computers, tablets, and smartphones. Tools such as Net Nanny, Kaspersky Safe Kids, and built-in iOS/Android family controls can block access to gambling websites and applications.
• Store payment details securely. Do not save bKash, Nagad, or Rocket wallet passwords where a minor could access them. Remove saved payment methods from shared devices.
• Talk to young people in your household about the risks of gambling and why it is an activity reserved for adults. Open, age-appropriate conversations are the most effective long-term prevention measure.
• Report suspected underage access to crixco immediately by emailing [email protected]. Include as much detail as possible. Our team will investigate and close any account linked to a minor without delay.

crixco also maintains internal monitoring for behavioural patterns that may indicate underage use — for example, unusual play times, academic-calendar-correlated activity spikes, or payment methods inconsistent with the registered player profile. Accounts flagged by these systems are subject to immediate enhanced verification.

Getting Help & Support

If you believe that gambling is causing harm to your finances, your relationships, or your mental health, seeking help is the right thing to do — and doing so is a sign of strength, not weakness. crixco's support team is available around the clock to assist you in activating any of the responsible gaming tools described on this page, or simply to listen and point you toward appropriate resources.

What Our Support Team Can Do for You

• Activate a time-out or cooling-off period on your account immediately.
• Set or lower your daily, weekly, or monthly deposit and loss limits.
• Process a self-exclusion request and confirm the action in writing.
• Provide information about problem gambling resources available in Bangladesh.
• Refer you to the FAQ page for answers to common responsible gaming questions.

crixco's responsible gaming support agents are trained to handle these conversations with sensitivity and without judgement. Your privacy is protected — disclosures you make to our responsible gaming team are not shared with other parties except where required by law.